Click on one of the people below to find out more information.
Tom Hornback has operated Southwest Hyundai as General Manager since 2003.
He
fell in love with Albuquerque when he used to drive through on his way
to and from different assignments in the Navy and as an officer in the
Marine Corps. He always vowed to move here when his time in the Armed
Forces was done. He loves to ski, mountain bike and go on road trips.
He is married to Veronica Silva, whom he met at the dealership.
Tom enjoys working with Hyundai customers: "Hyundai customers are generally more educated about the automotive business," he says. "That's why they're Hyundai customers. They've usually shopped around a bit more, and done more research than... say a Honda or Toyota customer. They know that Hyundai's are better built and more reliable, with a better warranty. So we're dealing with a much more confident and knowledgeable consumer."
Sheryl has one simple philosophy when it comes to the car business: Take Care of the Customer! "It doesn't matter what else happens," she says . "We have to make the customer happy."
She feels the internet is making the car buying experience easier and less intimidating for shoppers. "Now we can communicate with people on their own time. They can get as much information as they need without even leaving the house! So when they've chosen a few select vehicles, all they have to do is come in and drive them. They just have to pick the one they like."
Robert came to Southwest Hyundai as a Parts Counter Salesperson. But he soon took over the reigns of the entire Parts Department. He enjoys golfing, spending time with his family, and visiting relatives in Mexico. Robert is a very important "part" of our dealership!
He says that an experienced Parts Department is important to customers. "The last thing you want is to get the wrong part, that can be frustrating. People want the right part and they want it in a timely fashion. That's what we do, and it's why people will go out of their way to buy parts here. They come from all over Albuquerque and Rio Rancho, and from all over New Mexico."