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Mike loves spending time with his little boy, and when he's not doing that he loves to ride his motorcycle. He is also known to be dangerous on certain online video games (such as Call of Duty and other shooter games!).
He loves to see the reaction when new customers find out how friendly Southwest Hyundai really is. "They are always surprised," he says. "They always think we're going to be like all the other dealers. It's great when they find out how friendly we are and they really appreciate it. Sometimes people bring us cookies or pies to say thank you!"
Sederick grew up right here in Albuquerque and he takes pride in knowing a lot of the people who come through his office. "I can often find a connection with a customer if I speak to them long enough," he says. "They'll know somebody, or be related to somebody, and I'll know that person. Or I'll know someone who knows that person!"
Regarding customer service, Sederick says it's simple: "Make sure you treat every customer with the exact same respect and care you would want yourself or your own family to receive. Because ultimately, these customers are like our family. We end seeing them over and over again, because they keep buying their future vehicles from us. That's because they know we will do whatever it takes to take care of them the right way."
James loves to hunt. And not with long range rifles either, he uses a bow and arrow to hunt Antelope, Deer, Elk and even Bears. That is, when he is not spending time with his two teenage daughters and his beautiful wife!
James knows that running the Service Department requires a true desire to make customers happy. "It's in the name of our department," he says. "It's called a SERVICE department for a reason. We're here to serve our customers. We know customers invest a lot in their vehicles. And we know how important it is to help them get the most out of that investment. We want every single customer we serve to feel that we did our absolute best to make them happy. And I'm proud to say... customers very often tell us they DO feel that way!"